Update - We continue to address the issue affecting Search and Reporting Service in Europe (London) and are actively working to restore service. As of 5:30 PM ET, we have mitigated the impact to Asia Pacific (Sydney) and continue to monitor the service. We apologize for the inconvenience. Updates will be provided here when available.
Apr 30, 2026 - 21:50 UTC
Apr 30, 2026 - 21:50 UTC
Update - We have identified the issue affecting Search and Reporting Service in Asia Pacific (Sydney) and Europe (London) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.
Apr 30, 2026 - 19:41 UTC
Apr 30, 2026 - 19:41 UTC
Identified - We have identified the issue affecting Search and Reporting Service in Asia Pacific (Sydney) and Europe (London) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.
Apr 30, 2026 - 09:22 UTC
Apr 30, 2026 - 09:22 UTC
Update - After initial investigation we have identified an additional region Europe (London) which may be impacted. We will be providing updates as they become available.
Apr 30, 2026 - 07:24 UTC
Apr 30, 2026 - 07:24 UTC
Investigating - We are currently experiencing an intermittent issue with Search and Reporting Service in Asia Pacific (Sydney) that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
Apr 30, 2026 - 06:14 UTC
Apr 30, 2026 - 06:14 UTC
Pega Infinity Americas
Operational
GCP: USA-Northern Virginia
Operational
AWS: USA - Northern California
Operational
AWS: USA - Northern Virginia
Operational
AWS: USA - Ohio
Operational
AWS: USA – Oregon
Operational
AWS: Brazil – Sao Paolo
Operational
AWS: Canada – Central
Operational
GCP: USA-Oregon
Operational
GCP: Canada-Montreal
Operational
GCP: Brazil – Sao Paolo
Operational
Pega Infinity EMEA
Partial Outage
AWS: Germany - Frankfurt
Operational
AWS: Ireland – Dublin
Operational
AWS: United Kingdom - London
Partial Outage
AWS: France - Paris
Operational
AWS: Sweden – Stockholm
Operational
AWS: Italy – Milan
Operational
AWS: Switzerland - Zurich
Operational
GCP: Belgium - St. Ghislain
Operational
GCP: United Kingdom-London
Operational
GCP: Germany - Frankfurt
Operational
GCP: Italy - Milan
Operational
GCP: Netherlands - Eemshaven
Operational
Pega Infinity APAC
Operational
AWS: Singapore
Operational
AWS: Australia - Sydney
Operational
AWS: Japan - Tokyo
Operational
AWS: India – Mumbai
Operational
AWS: Hong Kong
Operational
AWS: Indonesia - Jakarta
Operational
AWS: South Korea - Seoul
Operational
Pega Diagnostic Center
Operational
AWS: USA – Northern Virginia 1
Operational
AWS: USA – Northern Virginia 2
Operational
AWS: Ireland – Dublin
Operational
Deployment Manager service
Operational
AWS: USA – Northern Virginia
Operational
AWS: United Kingdom - London
Operational
AWS: Germany - Frankfurt
Operational
AWS: Australia - Sydney
Operational
GCP: USA-Northern Virginia
Operational
GCP: Germany - Frankfurt
Operational
GCP: United Kingdom-London
Operational
Workforce Intelligence
Operational
AWS: USA – Northern Virginia
Operational
Digital Messaging
Operational
AWS: USA – Northern Virginia
Operational
AWS: Canada – Central
Operational
AWS: Ireland – Dublin
Operational
AWS: United Kingdom - London
Operational
AWS: Germany - Frankfurt
Operational
AWS: Australia - Sydney
Operational
Co-Browse
Operational
AWS: USA – Northern Virginia
Operational
AWS: Canada – Central
Operational
AWS: United Kingdom - London
Operational
AWS: Ireland - Dublin
Operational
VoiceAI
Operational
AWS: USA – Northern Virginia
Operational
Process Mining
Operational
AWS: USA – Northern Virginia
Operational
Pega GenAI
Operational
Pega GenAI Blueprint
Operational
Pega GenAI
Operational
My Pega Cloud
Operational
My Support Portal
Operational
My Pega
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
* Uptime values are presented on a global basis. Some issues affecting a small percentage of environments may not be reflected here.
*Uptime percentages displayed should not be used to calculate or compare to your contractual SLA
