Search and Reporting Service is intermittently unavailable

Incident Report for Pega Cloud

Resolved

Our teams have identified and resolved an issue affecting Search and Reporting Service in the Europe (Frankfurt). Search and Reporting Service is now stable and available for all users.

Posted Jun 09, 2025 - 08:38 UTC

Monitoring

We're seeing services begin to recover. We will continue to monitor the issue and report back with a final update shortly.

Posted Jun 09, 2025 - 03:30 UTC

Identified

We have identified the issue intermittently affecting Search and Reporting Service in Europe (Frankfurt) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

Posted Jun 09, 2025 - 03:00 UTC

Investigating

We are currently experiencing an intermittent issue with Search and Reporting Service in Europe (Frankfurt) that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

Posted Jun 09, 2025 - 00:35 UTC

This incident affected: Pega Infinity EMEA (AWS: Germany - Frankfurt).

* Uptime values are presented on a global basis. Some issues affecting a small percentage of environments may not be reflected here.
*Uptime percentages displayed should not be used to calculate or compare to your contractual SLA

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