Authentication Services Impacting Access to Multiple Services
Incident
Report for Pega Cloud
Resolved
Our teams have identified and resolved an issue affecting Authentication Services, having a global impact. Access to all impacted services are now stable and available for all users.
Monitoring
Services have been fully recovered. PEGA is currently monitoring services. We apologize for the inconvenience. The next update will be at 11:00 AM ET.
Update
PEGA has identified an issue impacting Authentication Services, this is globally impacting clients' capabilities to access multiple PEGA services (like search). Services have been recovered in the NCSA and EMEA regions. PEGA has initiated the recovery process in the APAC region. We apologize for the inconvenience. The next update will be at 10:30 AM ET.
Update
PEGA has identified an issue impacting Authentication Services, this is globally impacting clients' capabilities to access multiple PEGA services (like search). Services are now recovering and PEGA continues to monitor the recovery process. We apologize for the inconvenience. The next update will be at 10:15 AM ET.
Update
PEGA has identified an issue impacting Authentication Services, this is globally impacting clients' capabilities to access multiple PEGA services (like search). PEGA is in the process to recover services. We apologize for the inconvenience. The next update will be at 10:00 AM ET.
Identified
PEGA has identified an issue impacting Authentication Services, this is globally impacting clients' capabilities to access multiple PEGA services (like search). We are actively working to restore service. We apologize for the inconvenience. The next update will be at 9:45 AM ET.
Investigating
We are currently experiencing an outage with authentication services impacting multiple PEGA services. The impact is Global and may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
This incident affected: Pega Infinity APAC (AWS: Singapore, AWS: Australia - Sydney, AWS: Japan - Tokyo, AWS: India – Mumbai, AWS: Hong Kong, AWS: Indonesia - Jakarta, AWS: South Korea - Seoul), Pega Infinity Americas (GCP: USA-Northern Virginia, AWS: USA - Northern California, AWS: USA - Northern Virginia, AWS: USA - Ohio, AWS: USA – Oregon, AWS: Brazil – Sao Paolo, AWS: Canada – Central, GCP: USA-Oregon, GCP: Canada-Montreal, GCP: Brazil – Sao Paolo), Deployment Manager service (AWS: USA – Northern Virginia, AWS: United Kingdom - London, AWS: Germany - Frankfurt, AWS: Australia - Sydney, GCP: USA-Northern Virginia, GCP: Germany - Frankfurt, GCP: United Kingdom-London), Pega Infinity EMEA (AWS: Germany - Frankfurt, AWS: Ireland – Dublin, AWS: United Kingdom - London, AWS: France - Paris, AWS: Sweden – Stockholm, AWS: Italy – Milan, AWS: Switzerland - Zurich, GCP: Belgium - St. Ghislain, GCP: United Kingdom-London, GCP: Germany - Frankfurt, GCP: Italy - Milan, GCP: Netherlands - Eemshaven), Pega GenAI (Pega GenAI), and My Pega Cloud, My Pega.
* Uptime values are presented on a global basis. Some issues affecting a small percentage of environments may not be reflected here.
*Uptime percentages displayed should not be used to calculate or compare to your contractual SLA
