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Potential Performance Issues For Europe-west2 region

Incident Report for Pega Cloud

Resolved

This incident has been resolved.
Posted Oct 20, 2026 - 14:14 UTC

Monitoring

It has been confirmed that the majority of services have been restored. We continue to closely monitor the environment.
Posted Oct 20, 2026 - 14:06 UTC

Update

The issue has been mitigated across all three Vendor Availability Zones. Recovery activities are continuing to fully restore the affected infrastructure and services.
Posted Oct 20, 2026 - 12:41 UTC

Update

Power has been restored to the affected Vendor Availability Zone. Pega Cloud is operating normally following successful service failover and we continue to closely monitor the environment.
Posted Oct 20, 2026 - 09:42 UTC

Identified

We have identified the issue affecting new Pods creation for eu-west2 region and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.
Posted Oct 20, 2026 - 08:02 UTC
This incident affected: Pega Infinity EMEA (GCP: United Kingdom-London).