Global CloudFlare outage causing intermittent connectivity issues across various Pega Sites

Incident Report for Pega Cloud

Resolved

The issues affecting website connectivity have been identified and resolved. Access is now stable and available for all users.

Posted Nov 18, 2025 - 17:23 UTC

Monitoring

Cloudflare has identified the issue and applied a change that is expected to have restored connectivity. Pega support teams are validating and monitoring access to ensure stability.

Posted Nov 18, 2025 - 14:59 UTC

Investigating

We are currently experiencing intermittent connectivity issues with the following Pega websites:

Pega.com
Pega.com/Blueprint
Academy.pega.com
Community.pega.com
Launchpad.io
Partners.pega.com
Docs-previous.pega.com
Docs.pega.com
Saleshub.pega.com
Support.pega.com
Accounts.pega.com

This may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

Posted Nov 18, 2025 - 14:11 UTC

This incident affected: Pega Infinity APAC (AWS: Singapore, AWS: Australia - Sydney, AWS: Japan - Tokyo, AWS: India – Mumbai, AWS: Hong Kong, AWS: Indonesia - Jakarta, AWS: South Korea - Seoul), Pega Infinity Americas (GCP: USA-Northern Virginia, AWS: USA - Northern California, AWS: USA - Northern Virginia, AWS: USA - Ohio, AWS: USA – Oregon, AWS: Brazil – Sao Paolo, AWS: Canada – Central, GCP: USA-Oregon, GCP: Canada-Montreal, GCP: Brazil – Sao Paolo), and Pega Infinity EMEA (AWS: Germany - Frankfurt, AWS: Ireland – Dublin, AWS: United Kingdom - London, AWS: France - Paris, AWS: Sweden – Stockholm, AWS: Italy – Milan, AWS: Switzerland - Zurich, GCP: Belgium - St. Ghislain, GCP: United Kingdom-London, GCP: Germany - Frankfurt, GCP: Italy - Milan, GCP: Netherlands - Eemshaven).

* Uptime values are presented on a global basis. Some issues affecting a small percentage of environments may not be reflected here.
*Uptime percentages displayed should not be used to calculate or compare to your contractual SLA

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