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Cloud Service is intermittently unavailable

Incident Report for Pega Cloud

Resolved

The issue affecting Cloud Services in the US East 1 region have been resolved. Cloud services are stable and and available for all users.
Posted Jul 06, 2026 - 12:07 UTC

Monitoring

The issue has been identified and fixed and we are seeing services begin to recover. We will continue to monitor the issue and report back with a final update shortly.
Posted Jul 06, 2026 - 11:21 UTC

Investigating

We are currently experiencing an intermittent issue with Cloud service provider in US East 1 that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
Posted Jul 06, 2026 - 10:47 UTC
This incident affected: Pega Infinity Americas (AWS: USA - Northern Virginia).