GenAI and Blueprint performance degradation
Incident
Report for Pega Cloud
Resolved
Our teams have identified and resolved the global issue affecting GenAI and Blueprint utilizing the Azure models. GenAI and Blueprint are now stable and available for all users.
Update
We are continuing to monitor for any further issues.
Monitoring
We're seeing services begin to recover. We will continue to monitor the issue and report back with a final update shortly.
Investigating
We are currently experiencing degraded performance issue with GenAI and Blueprint services that is impacting multiple clients globally The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
This incident affected: Pega GenAI (Pega GenAI Blueprint, Pega GenAI).
* Uptime values are presented on a global basis. Some issues affecting a small percentage of environments may not be reflected here.
*Uptime percentages displayed should not be used to calculate or compare to your contractual SLA
