Pega GenAI Blueprint and Pega GenAI are intermittently unavailable

Incident Report for Pega Cloud

Resolved

Our teams have identified and resolved an issue affecting Pega GenAI Blueprint and PegaGenAI. Pega GenAI Blueprint and PegaGenAI are now stable and available for all users.

Posted Apr 09, 2025 - 10:06 UTC

Identified

We have identified the issue intermittently affecting Pega GenAI Blueprint and PegaGenAI and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

Posted Apr 09, 2025 - 09:51 UTC

Investigating

We are currently experiencing an outage with Pega GenAI Blueprint and PegaGenAI that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

Posted Apr 09, 2025 - 09:39 UTC

This incident affected: Pega GenAI (Pega GenAI Blueprint, Pega GenAI).

* Uptime values are presented on a global basis. Some issues affecting a small percentage of environments may not be reflected here.
*Uptime percentages displayed should not be used to calculate or compare to your contractual SLA

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