GOC/MPC File Download Issue
Incident
Report for Pega Cloud
Resolved
Our teams have identified and resolved the issue affecting affecting the LogDownLoad (file and tier type) feature. All formerly impacted services are now available.
Identified
“We have identified the issue affecting he LogDownLoad (file and tier type) feature for PEGA Cloud 2 clients and are actively working to correct the service impairment. We apologize for the inconvenience. Updates will be provided here when available”.
Investigating
We are currently experiencing service issues with the LogDownLoad (file and tier type) feature for PEGA Cloud 2 clients . Teams are assembled and working to resolve the issue. PEGA requests impacted clients use the LogDownLoad (bundle) option until the issue is resolved. We apologize for the inconvenience. Updates will be provided here when available.
This incident affected: My Pega Cloud.
* Uptime values are presented on a global basis. Some issues affecting a small percentage of environments may not be reflected here.
*Uptime percentages displayed should not be used to calculate or compare to your contractual SLA
