Kafka service is currently unavailable

Incident Report for Pega Cloud

Resolved

Our teams have identified and resolved an issue affecting Kafka service in US East (N. Virginia). Kafka service is now stable and available for all users.

Posted Mar 13, 2026 - 07:49 UTC

Identified

We have identified the issue affecting Kafka service in US East (N. Virginia) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

Posted Mar 13, 2026 - 07:32 UTC

Investigating

We are currently experiencing an issue with Kafka service in US East (N. Virginia) that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

Posted Mar 13, 2026 - 06:43 UTC

This incident affected: Pega Infinity Americas (AWS: USA - Northern Virginia).

* Uptime values are presented on a global basis. Some issues affecting a small percentage of environments may not be reflected here.
*Uptime percentages displayed should not be used to calculate or compare to your contractual SLA

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