My PEGA Cloud Portal Issue

Incident Report for Pega Cloud

Resolved

Our teams have identified a work around to resolve an issue affecting capabilities to restart Cloud 3 environments utilizing the MPC portal. If you experience an issue initiating a restart of a Cloud 3 environment, please perform one of the following steps:

1. Open a new MPC portal session and clear cache.
2. Initiate the restart process while in incognito mode.
3. Contact PEGA to restart the environment for them (work around).

Posted Aug 04, 2025 - 16:32 UTC

Identified

We have identified the issue affecting restart capabilities using MPC for Cloud3 environments and are actively working to restore service. We apologize for the inconvenience. Clients can attempt to clear cache and initiate any environment restarts while in Incognito mode. Updates will be provided here when available.

Posted Aug 04, 2025 - 15:51 UTC

Investigating

We are currently investigating a reported issue where Cloud3 clients are receiving error messages when attempting to restart environments.

Posted Aug 04, 2025 - 15:47 UTC

This incident affected: My Pega Cloud.

* Uptime values are presented on a global basis. Some issues affecting a small percentage of environments may not be reflected here.
*Uptime percentages displayed should not be used to calculate or compare to your contractual SLA

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