Search and Reporting Service is intermittently unavailable

Incident Report for Pega Cloud

Identified

We have identified the issue affecting Search and Reporting Service in Asia Pacific (Sydney) and Europe (London) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

Posted Apr 30, 2026 - 09:22 UTC

Update

After initial investigation we have identified an additional region Europe (London) which may be impacted. We will be providing updates as they become available.

Posted Apr 30, 2026 - 07:24 UTC

Investigating

We are currently experiencing an intermittent issue with Search and Reporting Service in Asia Pacific (Sydney) that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

Posted Apr 30, 2026 - 06:14 UTC

This incident affects: Pega Infinity APAC (AWS: Australia - Sydney) and Pega Infinity EMEA (AWS: United Kingdom - London).

* Uptime values are presented on a global basis. Some issues affecting a small percentage of environments may not be reflected here.
*Uptime percentages displayed should not be used to calculate or compare to your contractual SLA

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